The data breached was limited to:
- Customer name
- Customer address
- Email address
- Company name (in some cases)
- Phone numbers associated with the account
- The user’s Loyalty Club member number
The Radisson Group responded quickly, first by revoking the access of the unauthorized individual as soon as it was detected, and second by flagging and monitoring all user accounts impacted by the breach. The company is taking an active role in monitoring impacted accounts for the foreseeable future, and individuals who had their personal information compromised have been notified.
If you’re a member of the Radisson Rewards Club and haven’t yet received a notification, then there’s nothing to be done or to worry about. If you have received a notification, simply follow the instructions you received and you’re all set.
While unfortunate, Radisson’s handling of the incident has been exemplary, and serves as an excellent case study for other companies on how to respond to events like these.